frequently asked questions
We can configure the devices for you at an extra cost. Please reach out to us on Whatsapp via 0742324193 to schedule a session with us.
Orders placed before 4:00 PM are processed the same day. Orders after 4:00 PM are handled the next business day. Deliveries within Nairobi usually take 1 day depending on exact location. Countrywide deliveries via courier take 1–2 days.
You may request a return within 2 days of receiving your item. Products must be unused, in original packaging, and in resellable condition. Email sales@centipidtechnologies.com to begin the process. Once approved, we provide return instructions and a return label. Refunds take 3–7 business days after inspection.
We accept M-Pesa, bank transfers, debit/credit cards, and cash for eligible COD deliveries.
Not at the moment. We currently deliverwithin Kenya only.
Please contact us immediately with photos of the item. We will resolve the issue by arranging a replacement or return as quickly as possible.
Yes, but only if the order hasn’t been dispatched yet. Contact us as soon as possible to make changes.