Refund policy

At Centipid Technologies, we are committed to providing our customers with a smooth and reliable shopping experience. This Return & Refund Policy outlines the conditions under which returns, exchanges, and refunds may be requested.

1. Return Window

Customers may request a return within 2 days of receiving their item.

Because this is a short window, we strongly encourage customers to inspect their products immediately upon deliveryto identify any issues as early as possible.

2. Eligibility Criteria

To qualify for a return, the item must:

  • Be in the same condition as received

  • Be unworn, unused, and free from damage

  • Include all original tags, manuals, accessories, and packaging

  • Include proof of purchase (receipt or order confirmation) or return label

Items that fail to meet these conditions may be declined.

3. Return Authorization Required

Before sending any item back, customers must contact us at:
📧 sales@centipidtechnologies.com

We will review the request and provide instructions, including the return shipping address.

Items sent back without approval will not be accepted.

4. Non-Returnable Items

The following items cannot be returned:

  • Digital products, licenses, or software keys

  • Items marked as final sale

  • Opened consumables

  • Customized or special-order products

  • Items damaged through misuse, improper installation, or accidents

5. Return Shipping Costs

Unless the return is due to a mistake on our side (e.g., wrong or defective item), the customer is responsible for:

  • Return shipping costs

  • Safe packaging and delivery of the item back to us

Centipid Technologies will not be responsible for items lost or damaged during return transit.

Refund Policy

Once a returned item is received and inspected, customers will be notified of the refund approval or rejection.

6. Refund Approval

If approved:

  • Refunds will be processed within 7 business days

  • Refunds are issued using the original payment method

This includes:

  • Paystack (Card, Bank, Apple Pay)

  • M-Pesa

  • Bank transfer

Transaction fees charged by the payment provider are non-refundable.

7. Refund Rejection

A refund request may be rejected if:

  • The item shows signs of use

  • The item is damaged or missing components

  • The return was made after the 2-day window

  • The item does not match the return authorization

If rejected, the customer will be responsible for arranging pickup of the item.

8. Exchanges

Exchanges are only available for:

  • Incorrect items delivered

  • Defective items (not caused by customer misuse)

Exchanges must be requested within the same 2-day window.

If the requested replacement is out of stock, a refund or store credit will be offered.

9. Order Cancellations

Orders may be cancelled before they are shipped.
Once dispatched, cancellations will be handled as a return (see above conditions).

10. Contact Information

For any questions regarding returns or refunds, please contact us at:

📧 sales@centipidtechnologies.com
📞 +254 742 323 193